Who has to pay for admission?
Everyone pays admission except for under the age of 3. During our Tot Rock-n-Roll or Summer Sprouts sessions (designed for toddlers) ages 3 & under pays for admission.
Do I have to pay for my toddler to get in?
Anyone under the age of 3 is free admission (except during Tot Rock-n-Roll or Summer Sprouts), however if they wish to skate you will have to pay the skate rental price.
Once I have paid, can I leave and then re-enter?
There are no in-and-out privileges, if a parent needs to get something from their car or smoke, they need to notify the cashier before leaving.
Can I bring in outside food?
Unfortunately, outside food/drinks are prohibited, but we do have a full cafe that you are able to purchase food at.
Do you have skate mates?
Yes! You can rent them for 2 hours for $5.30.
Do you offer any group discounts?
Yes, when we are open during the week from 1-4pm for summer skating or “school’s out skating”, we offer a group discount. Groups of 10 or more receive free rentals. The group needs to arrive together and must be paid for in one transaction.
Can I bring in my own skates?
Yes, you are more than welcome to bring in your own skates. The skates must have a toe plug or toe stop in them. You will still have to pay the admission price for that session.
Can I walk on the skating floor with my child?
Yes, parents are more than welcome to walk on the floor to assist their children skating.
Public Session Birthday Parties:
How can I schedule a birthday party?
You are able to schedule a birthday party, with a $250 deposit, online, over the phone, or in person.
How far in advance do I need to schedule a party?
The sooner, the better! However, you are able to schedule one up until the week of. Any party scheduled after the Wednesday for the upcoming weekend will be subject to a $25 late fee.
Does the deposit go towards the package price?
Yes! The $250 deposit goes towards whatever package you choose. The deposit is non-refundable, however it is transferable if you need to reschedule; the deposit is good for up to 1 whole year.
Why do I have to arrive 30 minutes prior to my table time?
The first 30 minutes is meant for skating, then you have 90 minutes at the table, where you will be served pizza/drinks, eat cake, etc. This first 30 minutes is also used as a buffer for any guests who might show up late. Right at the beginning of your table time, the pizza/drinks will be out on the table ready to be served, so we do not want your guests to miss or show up halfway through your 90 minutes at the table. Once your table time is up, we ask that you and your guests move back to general seating, however you can stay and skate for another hour!
Who is allowed down in the party zone during my table time?
Only the children on your guest list who will receive a starred wristband, plus the parents of your invited party guests.
How do I give you my guest list?
The Wednesday before your scheduled party you will receive an email asking for your guest list. We will need the first names of every child you have invited. Please note, you will be responsible to pay for the children on your list, unless they do not show up.
Do parents of my party have to pay?
Any spectating parent attending a birthday party will be free. If they would like to skate, they will be charged the admission and skate rental price.
Can I bring in my own decorations?
Yes, you are more than welcome to bring in your own decorations! We provide table cloths, and all of the paper products/utensils with our packages, however if you have your own theme you can bring in your own table cloths, plates, etc. We will be happy to set up your table with your decorations. There are some things we cannot allow such as piñatas, large banners, large balloon arches, etc. Please feel free to give us a call to clarify any decorations.
Can I bring in a character, face painter, clown, etc to my party?
Unfortunately, during the public session parties we cannot allow this. However, if you book a private party you are more than welcome to!
Can I bring in ice cream with my scheduled party?
Yes, we have a freezer that we can hold your ice cream for you. But don’t forget, the Super Skater & Top Teen packages come with the Ice Cream Sundae Bar!
When and how can I add additional food or platters to my party?
We now have an add on section in the reservation form where you can select additional food/platters upon booking your party. If you choose to wait, you can email the party coordinator or call us to add additional food prior to your party date. Also, you are more than welcome to add additional food the day of when you get here. You can place the order with your Party Host.
What type of cake do you provide if I choose to add it?
The cake is a 10 inch round vanilla cake with buttercream icing from Sam’s Club. It has a birthday/roller skate design on the top and it says “Happy Birthday!”. If you wish to add on a cake, it must be added no later than the Tuesday before your scheduled party. If you add on the cake to your package, then decide you no longer want it, we need to know no later than the Tuesday before your scheduled party. After that, the cake is already ordered and must be paid for.
What veggies are included in the veggie platter?
The veggie platter comes with carrots, celery, broccoli, & cauliflower (along with dipping sauce).
What comes in the sampler platter?
The sampler platter includes wings, mozzarella bites, chicken tenders, & potato munchers.
What comes in the goody bags provided in the packages?
Toys, candy, and a free admission coupon for a return visit to Skate Zone.
Are skate mates provided in the party packages?
Unfortunately, the skate mates are not included in the birthday party packages. They need to be rented at the additional $5.30 per skate mate.
How/when will I receive my evite & thank you card?
We create the evites & thank you cards, then send them to your email. They are sent as JPEGs, so you can forward them out through email, or save them as a picture on your phone and text them out. You can also print them out if you want. If you book online after office hours (Mon-Fri 9am-5pm) you will receive your evite/thank you card the next day when we are back in the office.
How do the arcade credits work?
Each child in your party will receive a game card to use in the arcade area. The Rockin’ Roller package cards will have 80 credits on them ($4 worth) and the Super Skater & Top Teen package cards will have 160 credits on them ($8 worth). They swipe the cards to play arcade games and then the tickets earned will be on their cards to use and redeem in the Stuff Shop Redemption Center for prizes.
How can I schedule a private party?
You can schedule a private party over the phone or in person. You can also send us an email and we can provide you with a private link. We require a $350 deposit upon booking and also a signed contract.
How many guests can I have at a private party?
Unlimited! The building capacity is 710 so you just cannot exceed that amount.
How early can I arrive for my private party?
As the party host, you can arrive as early as 30 minutes prior to your scheduled party start time before your guests arrive. If you need more than 30 minutes for set up time, you will need to pay the additional fee for added time.
Can I add additional food/platters to my private party?
Yes! You can add additional pizzas to your private party, and you can also add additional platters (including: veggie platter, sampler platter, wing platter, nacho platter)
What is the snack package & pizza package in the Red Carpet Private party?
The snack package will come with nachos with cheese & salsa, sampler platter, veggie platter, wing platter, fry basket, hotdog bites, & 2 onion towers. The pizza package will come with 1 cheese, 1 pepperoni, 1 supreme, 1 vegie, 1 meat lovers, 1 sausage, & garlic sticks with pizza sauce dip.